Direct Billing for Massage Therapy & Osteopathy in Calgary
We bill your insurer directly, so you pay only what your plan doesn't cover — no forms to submit, no waiting for reimbursement.
New client? Book first, and let us know you'd like direct billing — we'll email you the form to complete before your visit.
Insurers we bill directly
We submit claims electronically to most major Canadian insurers through:
Alberta Blue Cross
Sun Life
Telus Health eClaims — covers Canada Life, Manulife, Desjardins, Green Shield, Empire Life, Equitable Life, GMS, Johnston Group, Beneva and others
Provider Connect — covers Green Shield and affiliated plans
Not sure whether your plan is included? Most extended health plans in Alberta are processed through one of these four. Book your appointment and we'll confirm when we set you up.
How it works
1. Book your appointment Book online as usual. No paperwork needed yet.
2. Contact us (e-mail, phone etc..) let us know you'd like direct billing
3. We send you the direct billing form Once your appointment is confirmed, you'll receive a secure link by email. It takes about three minutes and you only complete it once.
4. Come in for your treatment Nothing changes about your visit. We'll confirm your details before we start.
5. We submit your claim before you leave Your claim is sent electronically at the end of your session, usually with a response in seconds. You pay only the portion your plan doesn't cover.
After the first visit, there's nothing more to do — every future appointment is billed the same way automatically.
What you'll need to have handy
The form asks for a few details from your benefits card or your plan member portal:
Your insurance company's name
Your policy, group or contract number
Your certificate, member or ID number
The plan member's full name and date of birth
The patient's name and date of birth, if different from the plan member
If the plan isn't in your name
Benefits plans belong to the plan member — usually the employee. If you're covered under a spouse's or parent's plan, the plan member must complete and sign the form, not the patient. This is the single most common reason a first claim is declined, and it's easily avoided.
What to expect
What we can do
Submit your claim electronically at the end of every visit
Receive payment directly from your insurer on your behalf
Provide a detailed receipt for every session, whether or not we bill directly
What we can't do
See your coverage. We have no access to your plan details, annual maximum or remaining balance. Only your insurer can tell you what's left.
Guarantee approval. Your insurer decides what's covered and how much they'll pay.
Bill every plan. Some plans don't permit direct billing or assignment of benefits. If yours doesn't, you'll get a detailed receipt to submit yourself — most plans reimburse within a few days.
If a claim is declined or only partly paid, the remaining balance is due within 7 days. Full details are in our Terms of Service.