Privacy Policy

Your privacy matters. This policy explains how Nadine Flundra Massage and Osteopathy collects, uses, stores, and protects your personal and health information.

We are committed to complying with Alberta's Personal Information Protection Act (PIPA) and the Health Information Act (HIA).

This policy applies to all services provided by Nadine Flundra Massage and Osteopathy, including in-clinic treatments, online booking, membership subscriptions, and communications.

Last updated: April 2026

We collect personal and health information necessary to provide safe, effective care. This includes:

Personal information:

• Full name, date of birth, and gender

• Contact information (phone number, email address, mailing address)

• Emergency contact details

• Insurance and billing information

• Payment details (processed securely through Stripe — we do not store credit card numbers)

Health information:

• Health history and current conditions

• Reason for visit and treatment goals

• Assessment findings and treatment notes

• Consent forms and signed agreements

Website and digital information:

• Booking activity through ClinicSense

• Subscription and billing activity through Stripe

• Website usage data collected through cookies and analytics tools (see Cookies & Tracking section)

Your information is used for the following purposes:

• Providing massage therapy and osteopathic treatment

• Maintaining accurate health records for continuity of care

• Scheduling appointments and sending booking confirmations or reminders

• Processing payments and managing membership subscriptions

• Issuing receipts for insurance reimbursement

• Communicating with other health professionals involved in your care (with your consent)

• Improving our services and practice operations

• Meeting legal and regulatory obligations

We will not use your information for purposes beyond what is described here without obtaining your consent.

We use trusted third-party platforms to support our practice. These providers may process your data on our behalf and are bound by their own privacy and security policies:

We do not sell, rent, or trade your personal or health information to any third party.

Our website uses cookies and similar technologies to improve your experience. These include:

Essential cookies: Required for the website to function properly (e.g., session management, booking functionality).

Analytics cookies: Used to understand how visitors interact with our website, including traffic sources and page views. We use Facebook Pixel for this purpose.

Third-party widgets: The Elfsight Instagram feed and Shapo reviews widget may set their own cookies. These are governed by their respective privacy policies.

You can manage cookie preferences through your browser settings. Disabling cookies may affect some website functionality.

Under PIPA, you have the right to:

• Know what personal information we hold about you and why we collected it

• Access your personal and health records upon written request

• Correct any inaccurate information in your file

• Withdraw consent for the collection, use, or disclosure of your information (subject to legal and regulatory requirements)

• Complain to the Office of the Information and Privacy Commissioner of Alberta (OIPC) if you believe your privacy rights have been violated

To exercise any of these rights, contact us at info@nadineflundra.com or (825) 994-8389.

Health records are retained for the period required by Alberta regulations and professional regulatory body guidelines.

For massage therapy and manual osteopathy, this is generally a minimum of 10 years from the date of the last treatment, or until the client reaches the age of 18 plus 10 years (whichever is longer) for minor clients.

Once the retention period expires, records are securely destroyed.

Billing and financial records are retained as required by the Canada Revenue Agency (generally 6 years).

If you subscribe to a Wellness Membership plan, your subscription is managed through Stripe.

Stripe processes your payment information securely and provides you with a Customer Portal to manage your subscription:

Stripe Customer Portal: https://billing.stripe.com/p/login/7sY00j3n50EWdcX1Ss8IU00

Through the portal, you can update your payment method, view billing history, and manage your subscription.

We do not have access to your full credit card number — only the last four digits and card type for identification purposes.

In the unlikely event of a privacy breach involving your personal or health information, we will:

• Notify you as soon as reasonably possible

• Notify the Office of the Information and Privacy Commissioner of Alberta if the breach creates a real risk of significant harm

• Take immediate steps to contain the breach and prevent further unauthorized access

• Document the breach and our response for regulatory compliance

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements.

The "Last updated" date at the top of this page indicates when the most recent changes were made.

We encourage you to review this policy periodically.

If you have questions or concerns about this privacy policy or how your information is handled, please contact:

Nadine Flundra Massage and Osteopathy

6031 4 St SE, Calgary, Alberta T2H 2A5

Located inside YYC Village

Email: info@nadineflundra.com

Phone: (825) 994-8389

Website: nadineflundra.com

Office of the Information and Privacy Commissioner of Alberta Website: oipc.ab.ca Phone: 780-422-6860