Frequently Asked Questions
Everything you need to know before your visit.
Massage Therapy focuses on relieving muscle tension, reducing stress, and improving circulation using hands-on techniques like deep tissue, relaxation, cupping, or trigger point therapy. Osteopathy is a manual therapy that looks at the body as a whole. It gently works with your muscles, joints, fascia, and nervous system to restore alignment, improve mobility, and support the body's natural healing processes. It's ideal for chronic pain, postural issues, women's health, and recovery from injury or stress.
Manual osteopathy is a hands-on therapy that works with the whole body — muscles, joints, fascia, and the nervous system — to restore balance and support natural healing. Unlike chiropractic care, which focuses primarily on spinal adjustments, osteopathy takes a full-body approach using gentle, sustained techniques. There are no forceful manipulations. Sessions are calm, thorough, and individually assessed.
No referral is needed. You can book directly online. If you have insurance, some plans may require a referral — check with your provider to confirm.
Massage Therapy is covered by most extended health plans. Osteopathy may be covered under "Manual Osteopath," "Osteopathic Manual Practitioner" or a similar category — this varies more between plans, so it's worth confirming before you book.
When you call your insurer, it helps to ask three things: whether the service is covered, what your annual maximum is and how much remains, and whether your plan allows direct billing (also called "assignment of benefits").
We direct bill where your plan allows it — see the direct billing question below.
Yes. We direct bill to most major insurers.
To set it up, complete our Direct Billing Authorization form before your first appointment — it takes about three minutes and you only do it once. We'll submit your claim at the end of each visit and you pay only the portion your plan doesn't cover.
A few things worth knowing:
Direct billing depends on your insurer accepting electronic claims and assignment of benefits. Not all plans do.
We can't see your plan balance or remaining maximum, so we can't confirm in advance what will be covered. Please check with your insurer.
If a claim is declined or only partly paid, the remaining balance is due within 7 days.
If your insurer isn't on our list or your plan doesn't allow direct billing, you'll receive a detailed receipt to submit yourself — most plans reimburse within a few days.
Wear comfortable clothing. Depending on your treatment, you may be asked to partially undress (only to your comfort level), or remain fully clothed, especially during osteopathic care. You will always be properly draped and respected.
Your first appointment includes a discussion of your health history, a physical assessment, and a hands-on treatment tailored to your needs. We take time to understand your goals and explain each step of the process, so you feel comfortable and cared for.
Massage Therapy: 30, 60 or 90 minutes. Osteopathy Follow-Up: Approximately 60 minutes. Osteopathy Initial Assessment: Approximately 90 minutes. Please note: We charge based on the type of appointment, not the exact length of time. Session lengths may vary slightly based on your needs that day.
We specialize in Concussion & Head Trauma Recovery, Women's Health (including postpartum), Hip, Pelvis & Lower Back Alignment, Lymphatic Drainage & Fascia Release, Chronic Pain & Stress Management, Dynamic Cupping & Trigger Point Therapy, and holistic hands-on support for long-term healing.
Yes. Nadine offers specialized prenatal massage for all trimesters, performed in a safe, supported side-lying position. Sessions address back pain, hip tension, swelling, and fatigue common during pregnancy. Postpartum massage and osteopathic care are also available for recovery after birth.
You can book online using the "Book Now" button, or contact us directly if you have questions or need help choosing the right service.
We're located at YYC Village — 6031 4 St SE, Calgary, AB. Inside a vibrant perinatal-focused wellness space that includes other therapists, psychologists, and health professionals.
Yes! Osteopathy offers gentle, supportive care for pregnant and postpartum clients. It can help with back pain, pelvic discomfort, and overall body alignment. Always consult your healthcare provider before beginning new treatments during pregnancy.
It depends on your goals and condition. Some clients benefit from weekly or biweekly visits at the beginning, then shift to monthly maintenance. We'll create a plan that works best for you.
We require 24 hours' notice for cancellations or rescheduling. Late cancellations or missed appointments may be subject to a fee. Life happens — just keep us in the loop!